Return Policy
Last Updated: 01/01/2024
Thank you for shopping with TBU Design Group! We want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand your options and responsibilities regarding returns and exchanges.
1. Eligibility for Returns
We accept returns for eligible items within 45 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
Certain items are non-returnable, including:
Customized or personalized products
Downloadable software or digital products
Perishable goods
Gift cards
3. Return Process
To initiate a return, please contact our customer service team at info@tbudesigngroup.com within the return period. Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the return process.
4. Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return.
5. Refund or Exchange
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment. Exchanges will be shipped promptly.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund and provide instructions for returning the damaged or defective item.
7. Changes to this Policy
We reserve the right to update or modify this return policy at any time without prior notice. Please check our website for the latest version of our return policy.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at info@tbudesigngroup.com.